Support

What is FawnGuard?

FawnGuard is a parental control app for iOS that helps parents monitor and manage their children's digital activities. It allows you to create child profiles, set content restrictions, and gain insights into device usage patterns — all designed with your family's privacy in mind.

How do I create an account?

FawnGuard uses Apple Sign In for quick and secure account creation:

1. Download FawnGuard from the App Store.
2. Open the app and tap "Sign in with Apple".
3. Follow the Apple prompts to authenticate.
4. Set up your first child profile to get started.

You can choose to share or hide your email address during Apple Sign In. If you hide it, Apple provides a private relay address that forwards to your real email.

How do I set up a child profile?

After signing in, tap the "Add Child" button on the main screen. Enter your child's first name and age (or birth year). This information helps FawnGuard provide age-appropriate recommendations. You can add multiple child profiles depending on your subscription plan.

What devices does FawnGuard support?

FawnGuard is currently available for iPhone and iPad running iOS 16.0 or later. We are considering Android support for a future release.

What subscription plans are available?

FawnGuard offers three plans:

• Free: Basic parental control features with limited child profiles.
• Plus ($5.99/month): Enhanced controls, additional child profiles, and detailed reports.
• Pro ($9.99/month): All features, unlimited child profiles, priority support, and advanced analytics.

All paid plans include a recurring monthly subscription processed through the Apple App Store.

How do I cancel my subscription?

Subscriptions are managed through your Apple ID. To cancel:

1. Open Settings on your iPhone or iPad.
2. Tap your name at the top of the screen.
3. Tap Subscriptions.
4. Find FawnGuard and tap it.
5. Tap Cancel Subscription.

You will continue to have access to paid features until the end of your current billing period. Cancellation must be made at least 24 hours before the renewal date.

Can I get a refund?

All purchases are processed by Apple. To request a refund, visit reportaproblem.apple.com and follow the instructions. Apple handles all refund decisions. We cannot process refunds directly.

Will my subscription auto-renew?

Yes. Paid subscriptions (Plus and Pro) automatically renew at the end of each billing cycle. Your Apple ID will be charged within 24 hours before the renewal date. You can turn off auto-renewal at any time from your Apple ID settings.

How do I change my subscription plan?

To upgrade or downgrade your plan, go to Settings > [Your Name] > Subscriptions > FawnGuard on your device and select a different plan. Changes typically take effect at the start of the next billing cycle.

The app is not working properly. What should I do?

Try these troubleshooting steps:

1. Force-close and reopen the app.
2. Check for updates in the App Store and install the latest version.
3. Restart your device.
4. Check your internet connection — FawnGuard requires an active connection for sync.
5. If the issue persists, contact us at support@fawnguard.com with a description of the problem and your device model/iOS version.

I can't sign in with Apple. What should I do?

Make sure:

• You are running iOS 16.0 or later.
• You are signed in to your Apple ID on the device (Settings > [Your Name]).
• Two-factor authentication is enabled for your Apple ID.
• You have an active internet connection.

If you previously signed in with a hidden email and need to re-authenticate, Apple will use the same relay address. Contact us if you need help recovering your account.

My data is not syncing between devices. What can I do?

FawnGuard uses Firebase cloud storage for data sync. Make sure:

• Both devices are connected to the internet.
• You are signed in with the same Apple ID on both devices.
• The app is updated to the latest version on all devices.

If sync issues persist, try signing out and signing back in. Your data is safely stored in the cloud and will be restored upon sign-in.

What data does FawnGuard collect?

We collect only what is necessary for the app to function:

• Email address (via Apple Sign In, may be a private relay address).
• Display name (optional).
• Children's names and ages (for creating profiles).
• Device identifiers (IDFV) for analytics.

We do not collect location data, advertising identifiers, photos, contacts, or browsing history. For full details, read our Privacy Policy.

How do I delete my account and data?

You can delete your account in two ways:

• In the app: Go to Settings > Account > Delete Account. This permanently removes all your data including child profiles.
• Via email: Send a request to support@fawnguard.com with the subject "Account Deletion Request." We will process your request within 30 days.

Please note that account deletion is irreversible. Cancel any active subscriptions before deleting your account.

Is my children's data safe?

Yes. Children's data (names and ages) is stored securely in Firebase Firestore with encryption at rest (AES-256) and in transit (TLS 1.2+). This data is only used within the app to manage child profiles. We never share children's data with third parties for marketing or advertising. Only the parent/guardian who created the profile can access this data.

Can I request a copy of my data?

Yes. Under GDPR and CCPA, you have the right to request a copy of all personal data we hold about you. Send your request to support@fawnguard.com with the subject "Data Access Request." We will provide your data in a machine-readable format within 30 days.